Statement of Privacy
QTR is committed to protecting your privacy. This Statement of Privacy applies to QTR Web site and governs data collection and usage at all QTR sites and services; it does not apply to other online or offline sites, products or services. Please read the QTR Statement of Privacy. QTR is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Collection of your Personal Information
Use of your Personal Information
Security of your Personal Information
Changes to this Statement
QTR will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how QTR will use your personal information, QTR will prominently post such changes prior to implementing the change. QTR encourages you to periodically review this Statement to be informed of how QTR is protecting your information.
QTR ships wine via FedEx or UPS. We typically ship orders on Mondays, Tuesdays, or Wednesdays, and orders typically ship within three business days of order placement. We highly recommend using a business address for wine shipments. Please note FedEx and UPS will typically make three attempts to deliver your wine. After three unsuccessful attempts, the package will be returned to QTR, at which time you will need to pay a new shipping charge to cover the costs of reshipping the package.
A person age 21 years or older must present valid identification and sign for your wine shipment. By placing your order, you represent to QTR, LLC that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old.
Return & Exchange Procedure
We are committed to producing high-quality wines. In the unlikely event a refund for or replacement of wine is necessary, we will issue a credit to the credit card used for the original purchase.
- Email us at firstname.lastname@example.org to indicate you want a refund or replacement.
- Please pack and seal the item(s) securely, preferably in its original packaging, unless it was damaged during shipping.
- If you are returning wine for refund, the shipment must be returned pre-paid.
- QTR will make arrangements with a major carrier such as FedEx or UPS to pick up defective wines being returned for replacement. Replacement wine will be shipped at no cost to you.